Quality

Where is improvement needed:
   
    •   Data accuracy?
    •   Calculations?
    •   Service levels?
    •   IT systems?

Data accuracy

Excessive checking or use of paper records? Frequent member complaints? Have old problems or current processes made the situation worse?

Solution
A Data Audit identifies causes, so data quality can be improved and maintained.

Calculations
Unreliable results? Excessive use of spreadsheets? Letters unreliable or not automated? Problems producing statements? Underlying data problems, poor programming or insufficient testing?

Solution
A Calculations Audit reveals how best to address the issues.

Service levels
Need to set more appropriate service levels? Failing to meet set service levels? Unable to measure service levels? TPA service levels unsatisfactory?

Solution
We can help you define appropriate service levels as part of Sourcing or Implementation projects.  You can measure administration performance effectively. A General Department Review will identify areas of focus if there are problems. A TPA Review will identify problems with a third party administrator.

IT systems
Systems restrictive or unreliable? Legacy platform limiting development? Do you have support issues?

Solution
A Pensions IT Systems Review identifies hardware, software, management, user training, testing, data or interface  problems. If the system is capable of meeting your requirements, we will work with you to fix what is wrong, If not, we can help you replace it.

For more information about the Go Pensions service, visit Our Services page